SHIPPING & TRACKING FAQs
What are the delivery charges?
Delivery charges are the charges levied over and above the cost of the Product, purely intended to cover the cost of delivering the Product to you. While there could be free shipping for most Products, this may vary depending on the Product and destination.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the Product page. In this case, we add a day or such other days that are holidays for us or our courier partners to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
The estimated delivery time is our estimate of the time it takes to deliver the products to your doorsteps from the date you’ve placed the order. This depends on the Products being shipped and the destination shipping location.
Are there any hidden costs (sales tax, octroi etc) on items sold on the Website?
There are NO hidden charges when you make a purchase on the Website. List prices are final and all-inclusive of applicable taxes. The price you see on the Product page is exactly what you would pay unless otherwise informed to you by Bengaluru FC. However, in case a change of law causes an additional tax liability in relation to the Product, the same shall be recoverable from you.
Bengaluru FC does not/cannot ship to my area. Why?
We have partnered with the best logistics partners in the country and through these we cover most shipping locations in India. If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
At times Bengaluru FC may prefer not to ship to certain locations. This is entirely at Bengaluru FC’s discretion.
I need to return an item, how do I arrange for a pick-up?
Returns are easy though they are subject to our Return Policy. Contact Us as specified in the Return Policy to initiate a return. You will receive a call explaining the process, once you have initiated a valid return. See our Return Policy for additional details.
Does Bengaluru FC deliver internationally?
As of now, Bengaluru FC doesn’t deliver items internationally and delivery is restricted to the territory of the Republic of India.
You will be able to make your purchases on our Website from anywhere in the world with credit/ debit cards issued in India using the following payment options listed here, but please ensure the delivery address is in India.