Bengaluru FC gives you an option to return or
exchange items purchased on eshop.bengalurufc.com for any reason within 10 days
of the purchase. Returns and exchanges of a product can only be availed if a
damaged or a wrong product is shipped to you. We only ask that you don't use
the product and preserve its original condition, tags, and packaging. You are
welcome to try on a product but please take adequate measure to preserve its
condition.
To return a product to us, we request you to ship
the product to us on the address mentioned on www.bengalurufc.com. Shipping
charge which was charged to you at the time of purchase of the product will be refunded as a
compensation. Kindly write to us on shop@bengalurufc.com with the
order number, product image and describe the issue before returning the
product.
Once the product has been returned, our merchandise
executive will review the quality of the product. If the returned product does
not pass the quality check, we shall ship it back to you. If you choose to
exchange the item for reason of mismatch of size or receipt of a defective
item, you will be provided with a replacement of the item, free of cost. However,
all exchanges are subject to stock availability and subject to your address
being serviceable for an exchange. Please note that we are only able to offer
size exchanges.
The contents hereof shall constitute
Bengaluru FC’s cancellation and refund policy in relation to the Services
rendered on the Website (“Refund Policy”). Capitalized terms not defined
herein shall have the meaning ascribed to them in the Terms of Service provided
on this Website. Other than as expressly stated herein, in no event shall
Bengaluru FC refund any amount paid by you.
- IF PRODUCTS RECEIVED BY YOU IS IN DAMAGED CONDITION AND YOU WANT A REFUND.
Bengaluru
FC works hard with its partners to ensure that every Product ordered by
you is sent to you in perfect condition but occasionally we know that
things can get lost or damaged.We ask every customer to inspect their
Product(s) on arrival to check for any flaws in the Product(s),so please
keep all of the original packaging and authenticity certificates until you
are satisfied that Product received is in good condition. We cannot accept
any Product(s) back unless they are in their original packaging. Only in
cases where the original package delivered to you is in a damaged
condition, we will accept new packaging.In the unlikely event that there
is a problem, please email photographs of the damaged Product(s) to shop@bengalurufc.com quoting
your order number and using the subject line ‘Damaged Goods’ and state
whether you are seeking a refund or store credit. We will get in touch
with you to explain the process to go ahead.
It is mandatory
that the Product(s) returned by you must not be used in any manner whatsoever.
If a Product has been used, Bengaluru FC will not accept the return of such
Product.
If you have
requested a refund, we will credit your original payment mechanism within 7
days of confirmation of receiving your returned product. The refund amount will
credited to your account within 7-14 working days from the date of credit
confirmation from our end. This is the usual time frame taken by the banks
& payment gateways to process the refund credits internally.
Upon receipt of the returned product, we shall initiate the bank transfer and
it may take between 3-7 working days for the amount to the credited.
- REFUNDS IN CASE OF WRONG SHIPMENT
If
you receive a Product which you have not ordered, then simply email us
at shop@bengalurufc.com with
your order number, photograph of the Product(s) received , stating that
you received the wrong Product(s) and you would like to return the
Product(s) for a full refund. You must send us an email on the same day of
delivery of the Product(s) failing which it shall be deemed to be the
correct Product(s) ordered by you and Bengaluru FC shall not be liable to
accept it nor refund any amount paid by you. If you have requested a refund,
we will credit your original payment mechanism within 3 days of
confirmation of receiving your returned Product. It is mandatory that the
Product(s) returned by you must not be used in any manner whatsoever. If a
Product has been used, Bengaluru FC will not accept the return of such
Product.
- REFUNDS IN CASE
THE RIGHT PRODUCT IS SHIPPED FROM OUR END BUT YOU STILL WANT TO RETURNOur
flexible Return Policy allows you to return the product within 14 workings
days from the date of receipt. Simply email us at shop@bengalurufc.com with
your order number stating that you want to return the Product(s). It is
mandatory that the Product(s) returned by you must not be used in any
manner whatsoever. If a Product has been used, Bengaluru FC will not
accept the return of such Product.