Returns and Refunds

Bengaluru FC gives you an option to return or exchange items purchased on eshop.bengalurufc.com for any reason within 10 days of the purchase. Returns and exchanges of a product can only be availed if a damaged or a wrong product is shipped to you. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

To return a product to us, we request you to ship the product to us on the address mentioned on www.bengalurufc.com. Shipping charge which was charged to you at the time of  purchase of the product will be refunded as a compensation. Kindly write to us on shop@bengalurufc.com with the order number, product image and describe the issue before returning the product.

Once the product has been returned, our merchandise executive will review the quality of the product. If the returned product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges.

The contents hereof shall constitute Bengaluru FC’s cancellation and refund policy in relation to the Services rendered on the Website (“Refund Policy”). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Service provided on this Website. Other than as expressly stated herein, in no event shall Bengaluru FC refund any amount paid by you.

1. IF PRODUCTS RECEIVED BY YOU IS IN DAMAGED CONDITION AND YOU WANT A REFUND. Bengaluru FC works hard with its partners to ensure that every Product ordered by you is sent to you in perfect condition but occasionally we know that things can get lost or damaged.We ask every customer to inspect their Product(s) on arrival to check for any flaws in the Product(s),so please keep all of the original packaging and authenticity certificates until you are satisfied that Product received is in good condition. We cannot accept any Product(s) back unless they are in their original packaging. Only in cases where the original package delivered to you is in a damaged condition, we will accept new packaging.In the unlikely event that there is a problem, please email photographs of the damaged Product(s) to shop@bengalurufc.com quoting your order number and using the subject line ‘Damaged Goods’ and state whether you are seeking a refund or store credit. We will get in touch with you to explain the process to go ahead.

It is mandatory that the Product(s) returned by you must not be used in any manner whatsoever. If a Product has been used, Bengaluru FC will not accept the return of such Product.

If you have requested a refund, we will credit your original payment mechanism within 7 days of confirmation of receiving your returned product. The refund amount will credited to your account within 7-14 working days from the date of credit confirmation from our end. This is the usual time frame taken by the banks & payment gateways to process the refund credits internally.
Upon receipt of the returned product, we shall initiate the bank transfer and it may take between 3-7 working days for the amount to the credited.

2. REFUNDS IN CASE OF WRONG SHIPMENT If you receive a Product which you have not ordered, then simply email us at shop@bengalurufc.com with your order number, photograph of the Product(s) received , stating that you received the wrong Product(s) and you would like to return the Product(s) for a full refund. You must send us an email on the same day of delivery of the Product(s) failing which it shall be deemed to be the correct Product(s) ordered by you and Bengaluru FC shall not be liable to accept it nor refund any amount paid by you. If you have requested a refund, we will credit your original payment mechanism within 3 days of confirmation of receiving your returned Product. It is mandatory that the Product(s) returned by you must not be used in any manner whatsoever. If a Product has been used, Bengaluru FC will not accept the return of such Product.

3. REFUNDS IN CASE THE RIGHT PRODUCT IS SHIPPED FROM OUR END BUT YOU STILL WANT TO RETURNOur flexible Return Policy allows you to return the product within 14 workings days from the date of receipt. Simply email us at shop@bengalurufc.com with your order number stating that you want to return the Product(s). It is mandatory that the Product(s) returned by you must not be used in any manner whatsoever. If a Product has been used, Bengaluru FC will not accept the return of such Product.